Reference

How o99y Handles Your Personal Information

This page sets out exactly what data we collect when you use your o99y account, how we use it, and what rights you have over it.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyRaast Transfer RecordsCookie ControlsYour Right to Access

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

o99y Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose. If you fund your account via JazzCash or Easypaisa, we record the transaction reference and amount; if you use Raast, we

1
log the transfer ID tied to your wallet. We do not store your mobile wallet PIN or full card number at any point. Session data — pages visited, games launched, device type — is collected automatically to keep the platform running correctly and to flag unusual
2
account activity. We may use your contact details to send account-related messages such as verification codes or withdrawal confirmations. We do not sell your data to third parties. Access to your data internally is limited to the teams that need it to operate your account, process
3
payments, or respond to your support requests. Data is retained for as long as your account remains active and for a period afterwards as required by applicable rules. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We use a combination of technical controls and internal access rules to keep your account data secure. Here is what that looks like in practice across four areas.

Payment Data Handling When you deposit via JazzCash, Easypaisa, or Raast, only the transaction reference and amount are stored against your account. Your wallet PIN and full card details are never held on our servers.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your chosen language and game filters. You can clear these through your browser settings at any time without losing your account.

Account Security Measures Login attempts trigger an OTP sent to your registered mobile number. If we detect a sign-in from an unrecognised device, your account requires re-verification before any withdrawal can proceed.

Data Retention and Deletion Your data is kept for as long as your account is open, plus any period required under applicable rules. Once that window closes, we delete or anonymise your records. You can request early deletion by contacting support.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team can take that request directly. Use any of the channels below and mention your account ID so we can locate your records without delay.

Live Chat Open the chat window from your account dashboard. Quote your registered mobile number and describe the data request. Our team picks it up and responds with next steps.

Email Support Send your privacy request to our support address listed in the account settings page. Include your account ID and the specific action you are asking for.

Account Settings Path Some data changes — such as updating your contact number or reviewing linked wallets like JazzCash or Easypaisa — can be done directly inside your account settings without contacting support.

Common Questions About Your Privacy on o99y

These are the questions our account holders in Pakistan ask most often about data, privacy rights, and how their information is used.

We collect your name, mobile number, and the payment method you choose — such as JazzCash or Easypaisa. We also log your device type and session activity to keep the account secure.

We do not sell your data. We may share it with payment processors like Raast or Easypaisa only as needed to complete your transaction, and with our infrastructure providers under strict data agreements.

Contact our support team via live chat or the email address in your account settings. Provide your account ID and we will prepare your data summary within the timeframe required by applicable rules.

Yes. Submit a deletion request through support with your account ID. We will remove your data once any mandatory retention period under applicable rules has passed.

Only the transaction reference and amount are stored. Your mobile wallet PIN is never collected or held by us. Payment connections go through the wallet provider's own secure channel.

Your data stays on record for the retention period required by applicable rules. After that it is deleted or anonymised. You can contact support to ask about the status of your account data at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoJazzCash FastMoney InfoEasypaisa Steppay

How o99y Handles Your Personal Information

Data Handling, Cookies and Account Security

Reach Us About Your Privacy

Common Questions About Your Privacy on o99y

01 What personal data does o99y collect when I register?

02 Does o99y share my data with other companies?

03 How can I request a copy of the data o99y holds about me?

04 Can I ask o99y to delete my account data?

05 How does o99y protect my JazzCash or Easypaisa payment details?

06 What happens to my data if I stop using my o99y account?

Privacy Policy

Related pages

Related pages