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Your Rights and Our Legal Terms

Our legal terms set out the rules for using o99y, how we handle the data you share with us, and what rights you hold over your account.

Account TermsPrivacy PolicyCookie UseData RightsJurisdiction Notice
o99y Your Rights and Our Legal Terms
DATA HANDLING STANDARDS

How We Manage Account Data and Security

Account security at o99y runs on OTP verification at every login — your registered mobile number acts as the second layer, not an optional step. Data in transit is encrypted, and we store payment references only — never your full JazzCash PIN or Easypaisa account password. Cookie use is minimal: session cookies stay active, analytics cookies can be turned off in browser settings. Data you've shared with us, including your Raast or Easypaisa wallet reference, can be reviewed, corrected or deleted on request.

Data Retention

We hold your personal data for as long as your account is active. After closure, we keep records only as long as applicable law requires, then delete them.

Cookie Consent

Non-essential analytics cookies can be switched off in your browser settings. Session and security cookies are strictly necessary and stay on to keep your login working.

Account Security

Every login uses OTP verification sent to your registered mobile number. If you notice an unrecognised session, use the in-account security tab to lock access immediately.

Your Data Rights

You can request access to the data we hold, ask us to correct inaccurate records, or request deletion. Use the Help section in your account or contact support directly.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

We offer three contact paths for legal and account queries. For quick questions about data tied to your JazzCash, Easypaisa or Raast records, live chat from your logged-in account is the fastest route. Formal written requests — data access, record corrections or account closure — work better over email, since that creates a timestamped trail we can reference. If a query requires us to verify your account identity first, we'll ask for your registered mobile number before proceeding.

Team online

Email Support

Send your legal query or data request to our support address. Include your account username so we can locate your record and respond accurately.

Live Chat

Start a chat session from your account dashboard to reach us quickly. For data-access or correction requests, select Account and Legal from the topic menu when prompted.

Account Help

Log in to your account and use the Help section to submit a formal request about terms, data or account closure. We confirm every action in writing.

Legal Questions and Policy Answers

Below are the questions we get most about legal terms, data rights and account management on o99y. These answers apply where access is permitted under local law. If your specific question is not covered here, reach us directly — live chat from your account dashboard handles most queries quickly, while email is the better path for formal written requests like data access or account closure.

Our terms apply under the laws of the jurisdiction where access is permitted. Eligibility depends on local law, and they are effective only in regions where o99y is available.

When you use JazzCash, Easypaisa or Raast, we store only the reference details needed to process your transfers. Your full mobile money credentials are never held on our systems.

Yes. Log in to your account, go to the Help section and submit a data-access request. We will confirm what we hold and provide it in writing within a reasonable timeframe.

Submit a closure request through the Help section in your account dashboard or contact support via live chat. We confirm closure by email and explain what happens to your remaining balance.

We use session cookies to keep your login active, preference cookies to remember your settings, and analytics cookies to understand page usage. You can turn off non-essential cookies in your browser.

We send a notification by email and post an in-account message before any terms change takes effect. Continuing to use your account after that date counts as accepting the new terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.